177sp Privacy Policy – How We Handle Your Personal Data

1. Introduction

177sp is committed to protecting the privacy and personal data of all users of its platform. This Privacy Policy sets out the types of personal data we collect, the purposes for which we use that data, the parties with whom we may share it, and the rights available to you in relation to your personal information. This policy should be read alongside our Terms & Conditions, which together form the complete agreement governing your use of the 177sp platform.

177sp operates as an international online casino and sportsbook serving players primarily in Bangladesh. We process personal data in connection with the creation and management of player accounts, the processing of deposits and withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, and Upay, and the delivery of sports betting and casino gaming services. We take our data protection responsibilities seriously and have implemented technical and organisational measures to safeguard the personal data entrusted to us.

2. Information We Collect

177sp collects personal data from three primary sources: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party payment providers in connection with your transactions.

Information You Provide Directly

When you register an account or interact with 177sp support, you may provide:

• Full name, date of birth, and contact details including email address and mobile phone number.
• Residential address and, where required for verification, copies of identity documents such as a national ID card or passport.
• Account credentials including your chosen username and password (passwords are stored in hashed form and are never accessible to 177sp staff in plain text).
• Communications you send to 177sp via the support email, including the content of your queries and any attachments submitted.

Information Generated by Your Platform Use

When you use the 177sp platform, certain information is generated and collected automatically, including:

• IP address, device type, operating system, and browser type used to access the platform.
• Session data including login and logout timestamps, pages visited, games played, bet amounts, wagering history, and in-play actions.
• Geolocation data derived from your IP address, used for fraud prevention and responsible gaming purposes.

Information from Payment Providers

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, our payment processing partners may share the following data with 177sp:

• Transaction reference numbers, timestamps, and amounts for the purpose of crediting or debiting your 177sp balance.
• The mobile wallet number or masked card details associated with the transaction, used to verify that funds are sent and received to the correct account.
• Transaction status information (success, pending, or failed) used to resolve payment disputes and support queries.

3. How We Use Your Information

177sp uses the personal data it collects for the following purposes:

• Account creation and management: to verify your identity at registration, maintain your account, and process your requests including password resets and account updates.
• Payment processing: to process deposits and withdrawals in BDT via your chosen payment method and to maintain a complete and accurate transaction history for your account.
• Fraud prevention and security: to detect and investigate suspicious account activity, unauthorised access attempts, and transactions that may indicate money laundering or other illegal activity.
• Responsible gaming: to monitor betting patterns and account activity for indicators of problem gambling, and to administer self-exclusion, deposit limit, and cooling-off tools when requested.
• Platform improvement: to analyse aggregated usage data for the purpose of improving platform performance, fixing technical issues, and developing new features that better serve our Bangladesh player base.
• Legal compliance: to comply with applicable laws, regulations, and lawful requests from regulatory or law enforcement authorities, including KYC (Know Your Customer) and anti-money laundering obligations.

4. Legal Basis for Processing

177sp processes your personal data on the following legal bases:

• Contractual necessity: processing required to fulfil our obligations under the Terms & Conditions you accepted when registering your account, including account management and payment processing.
• Legitimate interests: processing carried out to prevent fraud, ensure platform security, analyse aggregated usage patterns, and improve platform functionality — where these interests are not overridden by your right to data privacy.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including anti-money laundering requirements, age verification obligations, and lawful requests from authorities.
• Consent: where you have provided explicit consent for a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time by contacting 177sp support.

5. Sharing Your Information

177sp does not sell your personal data to third parties. We may share your data with carefully selected third parties only in the circumstances described below:

Payment Processors

We share the minimum data necessary with payment processing providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to facilitate your deposit and withdrawal transactions. These providers are contractually bound to process your data only for the purpose of completing the transaction and in accordance with their own published privacy policies.

Technology and Service Providers

177sp works with third-party technology providers to deliver its platform, including game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe, as well as platform infrastructure providers. These providers access only the data strictly necessary to deliver their services and are contractually required to maintain the confidentiality and security of any personal data accessed.

Legal and Regulatory Disclosure

177sp may disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where we are legally required to do so, or where we reasonably believe that disclosure is necessary to prevent or detect crime, protect national security, or comply with a court order. We will notify you of any such disclosure where we are lawfully permitted to do so.

6. Payment Data and Financial Information

Financial transaction data processed through 177sp — including deposit amounts, withdrawal amounts, bKash and Nagad wallet references, and transaction timestamps — is treated as sensitive personal data and is subject to enhanced security measures. This data is retained for a minimum period as required by applicable financial regulations and anti-money laundering obligations.

177sp does not store full payment card numbers on its servers. Card transactions are processed directly through our PCI-compliant payment gateway partners. Mobile wallet transaction data is stored only to the extent necessary to maintain an accurate account history and to facilitate the processing of withdrawal requests.

7. Cookies and Tracking Technologies

The 177sp platform uses cookies and similar tracking technologies to improve the functionality and performance of the platform. The following types of cookies may be used:

• Essential cookies: required for the platform to function correctly, including session management, login state maintenance, and security token validation. These cannot be disabled without affecting your ability to use the platform.
• Performance cookies: used to collect aggregated, anonymised data on how users interact with the platform, including which pages are visited most frequently and where technical errors occur, in order to improve platform reliability.
• Functional cookies: used to remember your preferences, such as language selection, display settings, and previously used payment methods, so that you do not need to re-enter these preferences on each visit.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may impair or prevent your use of the 177sp platform. 177sp does not use advertising or cross-site tracking cookies.

8. Data Retention

177sp retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law, whichever is longer. Account data for active registered players is retained for the duration of the account relationship. Following account closure, personal data is retained for a minimum period required by financial record-keeping and anti-money laundering regulations.

Transaction records, including deposit and withdrawal history, are retained for a minimum period as mandated by financial regulations. Where a player has self-excluded, their personal data is retained to prevent re-registration during the exclusion period and for the period required by applicable law thereafter.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data 177sp holds about you:

• Right of access: you may request a copy of the personal data 177sp holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: if you believe that any personal data 177sp holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: in certain circumstances, you may request the deletion of personal data 177sp holds about you. This right is subject to limitations where retention is required by law, such as for financial record-keeping or fraud prevention purposes.
• Right to restrict processing: you may request that 177sp restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to withdraw consent: where 177sp processes your data on the basis of consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact 177sp support at [email protected]. We may need to verify your identity before processing your request. We will respond to all valid requests within a reasonable period.

10. Data Security

177sp implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption across all platform pages, access controls that limit data access to authorised personnel only, secure password hashing, and regular security reviews of our systems and processes.

While 177sp takes all reasonable steps to protect your personal data, no data transmission over the internet or data storage system can be guaranteed to be completely secure. In the event of a data breach that affects your personal data, 177sp will notify you as required by applicable law and will take prompt steps to contain and remediate the breach.

11. Children's Privacy

The 177sp platform is strictly intended for adults aged 21 and above. 177sp does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under the age of 21, we will delete that data promptly and close any associated account. If you believe that a minor has registered an account or submitted personal data to 177sp, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

177sp reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered users via the email address associated with their account. Your continued use of the 177sp platform after changes have been published constitutes your acceptance of the revised Privacy Policy.

We encourage all users to review this Privacy Policy periodically to stay informed about how 177sp protects and uses your personal data. If you have questions about any changes, please contact our support team before continuing to use the platform.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 177sp handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within one business day (Bangladesh Standard Time, UTC+6).

Email: [email protected]